Cancellation & Refund Policy

Cancellations will be considered only if the request is made immediately after placing the order. However, processing may already be underway with the consulate, partner vendors, or service providers — in which case cancellation cannot be guaranteed.

We do not permit cancellations or refunds for perishable goods, time-sensitive services already initiated, or government/consular fees that have been paid on your behalf. Replacements may be available only upon proof of a quality issue.

If you received a damaged or defective product (printed documents, photo prints, courier kits), please notify our support team within 7 days of receipt. The request will be entertained once the merchant or partner has verified the defect.

Issues with service quality must be reported within 7 days of delivery. Our Customer Service Team will review your complaint and take an appropriate decision — which may include a partial refund, re-work at no extra cost, or a service credit.

Products with manufacturer warranties (e.g., third-party devices, accessories) should be addressed directly with the manufacturer in line with their warranty terms.

Once a refund is approved, it is processed within 3–5 business days. Refunds are issued to the original payment method used at the time of purchase. Your bank may take additional time to reflect the credit.